After too long on the phone going back and forth to Origin and Energy Australia here is what I have learned today. It is only relevant if you live within Energy Australia’s network area. (Tempe is, Katoomba is not.)
When you move out of a property Energy Australia charges the third party retailer a disconnection fee.
Except if you are a customer of Energy Australia in which case there is no fee.
So if you are considering going with a ‘greener’ retailer, in our case Origin, you will be penalised for your trouble. We were slugged with a $90 plus $9 GST disconnection fee.
The moral of the story – go with the retailer that is also its own supplier.
Which surely raises questions of fair trading and monopolistic behaviour.
(I know, I should probably send this to the Herald or whatever.)
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